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Mick_Caffee
Level 8
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Message 1 of 3
‎04-15-2021 08:19 PM

Export True Key Data from Android Mobile App

Is it possible to export my data from the True Key android app since it's the only device that is able to access my True Key account? 

P.S. - I would do this from a Windows 10 pc, but I am unable to because of the 'known issue that someone is supposedly working on'.  

1 person had this problem.
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2 Replies
Madhan
McAfee Retired
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Message 2 of 3
‎04-15-2021 09:24 PM

Re: Export True Key Data from Android Mobile App

Hello @Mick_Caffee 

The export option is not available in TrueKey mobile application. It is available only on computers[Windows/MAC]. Since you don't have computer at the moment, please get in touch with your family members or friends whom you trust and have a computer, so that you install TrueKey and export passwords.

Note: The exported passwords are visible. So, please ensure you delete the exported file and also sign out from TrueKey and delete the app from the computer once your work is done.

Regards,
Madhan M   

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Mick_Caffee
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Message 3 of 3
‎04-15-2021 09:51 PM

Re: Export True Key Data from Android Mobile App

I never said that I don't have a computer. In fact, I have three (3) of them right now, one of which is brand new and even it can't get into True Key because of an issue that McAfee knows about and that many of us have open service tickets on. There are other posts in this forum that show that McAfee has been working on this problem since at least January 2021. I have been locked out for almost a month now and can't wait forever. My inquiry about exporting from Android was because it is the only True Key app that works for me and I am trying to find a way to export my data so that I can move it to a product that works.

https://community.mcafee.com/t5/True-Key/True-Key-login/m-p/678994

https://community.mcafee.com/t5/True-Key/New-chrome-extension-truekey-login-issues/td-p/684946

https://community.mcafee.com/t5/True-Key/True-Key-still-not-working-on-new-Macbook-Pro-M1/m-p/684309

https://community.mcafee.com/t5/True-Key/Does-McAfee-have-an-idea-of-when-True-Key-will-be-working-a...

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