×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
eleaode
Contributor
Message 1 of 2

Don't have access to a trusted device to change my password.

I am trying to change my master password for True Key but when I do it says that I need to try to do it from a trusted device. However, I no longer have the devices I used True Key in the past. What should I do?

1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2

Re: Don't have access to a trusted device to change my password.

Hi @eleaode 

We regret for the inconvenience caused!

True Key Master Password provides access to the important information and passwords stored in your True Key app. If you forget your Master Password, you can become locked out of True Key and no longer have access to any of this information. Kindly refer the below article to to change or reset your True Key Master Password.

How to change or reset your True Key Master Password

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community