Has anybody experienced the same? No problem on other systems, just on a brand new Galazy Note 9.
We are aware of some crashes related to the Samsung devices with Android 8.0+
I can tell you that we are investigating this trying to isolate the cause of these crashes, if you would like to test our alpha/ beta build, you can send me your gmail email address to "truekeysupport@mcafee.com" and I will add you on this program.
Thanks,
Marc D.
OK I can understand that, please send me an email to "truekeysupport@mcafee.com" with your True Key account email address.
Thanks,
Marc D.
If anybody is still getting the random crashes on their Android devices, please send me their gmail address to "truekeysupport@mcafee.com" so they can be added to our Beta program where soon will have a beta version that should not having these crashes.
Please note that we do require a Gmail email address to access the Play Store to download our Beta True Key build.
Thanks,
To make things easier, soon I will be providing you with a donwload link to the beta build version in the Play Store so you download it and test it.
Thanks,
If you are seeing these random crashes with the TK app on your mobile, please be aware that we have uploaded a Beta version on the Play Store.
I would encourage you to go to the Play Store, search for True Key and go down on the developper information to join the True Key Beta program. You will be enrolled in a few minutes, ypu might need to refresh it, once you go back on the True Key app on your Play Store you will see that you have joined the Beta program and will have a link to update your present version build to a Beta build.
Once this is done, please be sure to provide us with feedback from the developer Play Store app.
Thanks,
We have pushed the 4.1.1.0 build to BETA. User can manually join BETA program through google play and update it. User can leave the program when something goes wrong with BETA build.
If you are still seeing these random crashes with the TK app on your mobile, please be aware that we have uploaded a Beta version on the Play Store.
I would encourage you to go to the Play Store, search for True Key and go down on the developper information to join the True Key Beta program.
You will be enrolled in a few minutes, you might need to refresh it, once you go back on the True Key app on your Play Store you will see that you have joined the Beta program and will have a link to update your present version build to a Beta build.
Once this is done, please be sure to provide us with feedback from the developer Play Store app, we will use this feedback with our future releases.
Thanks,
For those of you that have experienced random crashes with True Key on your Android device, please note that we are now releasing a new version on the Play Store, you should be seeing an update to the app in the next few days once the new release is available for you to download.
Special thanks to the ones that tested our Beta version and confirmed not getting the random crashes on the Beta version.
Thanks,
Marc D.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Hello,
I just wanted to check with you if you have had any issues since we released True Key on Android new version (4.1.1.0).
Thanks,
Marc D.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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