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setait
Contributor
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Message 1 of 4
‎03-28-2022 01:04 PM

Chrome Extension - Unable to verify via iPhone App

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Hello!

I am using Chrome extension and on Macbook Pro.

I've tried to login in to True Key extension however when I swipe to allow access from my iPhone app I get an error message.

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Magesh
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Message 2 of 4
‎03-28-2022 01:30 PM

Re: Chrome Extension - Unable to verify via iPhone App

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Hi @setait 

Thanks for letting us know. Please try the below 

Confirm access through email and check 

Do you have any other devices in which tru key is installed 

Were you able to acces true key from the browser. Kindly try re installing the TK extension and check issue status. 

Regards
Magesh J

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Magesh
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Message 2 of 4
‎03-28-2022 01:30 PM

Re: Chrome Extension - Unable to verify via iPhone App

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Hi @setait 

Thanks for letting us know. Please try the below 

Confirm access through email and check 

Do you have any other devices in which tru key is installed 

Were you able to acces true key from the browser. Kindly try re installing the TK extension and check issue status. 

Regards
Magesh J

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setait
Contributor
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Message 3 of 4
‎03-28-2022 01:35 PM

Re: Chrome Extension - Unable to verify via iPhone App

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Suddenly started to work. No reinstalls required.

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darcywell09
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Message 4 of 4
‎01-16-2023 12:31 AM

Re: Chrome Extension - Unable to verify via iPhone App

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I'm having the same problem. I'm trying to fix it; if you have a solution, kindly assist me. Your assistance is greatly desired.

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