Changing Email associated with TrueKey

[Grammy]

The email address associated with Truekey needs to be changed. I can see where I can change my password, but it won't allow me to change the email address. I have changed it on the McAfee account, so it is just TrueKey that is the problem.

[GaneshR]

Hi @Grammy 

We have sent you a private message. Pls respond to proceed further.

Regards

Ganesh Raju R

[Grammy]

I replied the private message with a date and time: 1/31 @ 8 pm eastern, and gave my phone number. However I did not receive a call.

[Grammy · Accepted solution]

Quite some time ago (over a year ago) I asked for help changing the email adress I am using for TrueKey as I want to get rid of the original email address. No one seemed to know how to do this. I have recently discovered the answer and have successfully implemented the procedure.

1. In settings, export your current TrueKey information. It will be a csv file located in your DOWNLOAD directory.

2. Log out of your current TrueKey account.

3. Then LogIn, create a new account. Create one with the new email address. Confirm the email address.

4.Then log back into the new account, and IMPORT the csv file. 

My original #TrueKey was Premium, but new one came up as a Freemium, limiting my number of login

5. Go to your McAfee Account and copy the LiveSafe Key from the manage your subscriptions in the Account Info area.

6. Return to Truekey, click on Freemium and paste the LiveSafe Key in the appropriate place.

Should be all set to go now. I am leaving both TrueKey accounts open for awhile, just in case.

Please post this in the hope that this helps someone else!

Grammy