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Former Member
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Message 1 of 3

Cannot locate my True key premium code after purchasing LiveSafe

I have bought the Mcafee LiveSafe under the impression that it would provide me a premium code for TrueKey. Yet I cannot locate it where it I supposed to be. After contacting custom service, they said my region, China, does not support this service, so apparently, the code does not exist in the account. But strangely I have no problem in using TrueKey with my Microsoft Edge in China. Since I primarily buy Mcafee for this product, Can I get this code, promised by Mcafee advertisement, albeit I am in China?

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Esteemed Contributor II
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Re: Cannot locate my True key premium code after purchasing LiveSafe

I will contact a expert from the Truekey Team on your behalf, to add to this discussion. It may be Monday before we get a response due to it being the weekend.

​  Could you kindly assist this customer please?

McAfee Volunteer
McAfee Employee
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Re: Cannot locate my True key premium code after purchasing LiveSafe


Can you please provide proof of purchase of McAfee, when and where did you purchase McAfee from and can you send a screenshot of McAfee myaccount page.


Marc D.

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