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iceye2072
Level 7
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Message 1 of 3
‎07-14-2017 11:37 PM

Cannot locate my True key premium code after purchasing LiveSafe

I have bought the Mcafee LiveSafe under the impression that it would provide me a premium code for TrueKey. Yet I cannot locate it where it I supposed to be. After contacting custom service, they said my region, China, does not support this service, so apparently, the code does not exist in the account. But strangely I have no problem in using TrueKey with my Microsoft Edge in China. Since I primarily buy Mcafee for this product, Can I get this code, promised by Mcafee advertisement, albeit I am in China?

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2 Replies
catdaddy
Reliable Contributor
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Message 2 of 3
‎07-15-2017 07:00 AM

Re: Cannot locate my True key premium code after purchasing LiveSafe

I will contact a expert from the Truekey Team on your behalf, to add to this discussion. It may be Monday before we get a response due to it being the weekend.

​  Could you kindly assist this customer please?

Cliff
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marcd
McAfee Employee
McAfee Employee
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Message 3 of 3
‎07-17-2017 02:23 PM

Re: Cannot locate my True key premium code after purchasing LiveSafe

Hello,

Can you please provide proof of purchase of McAfee, when and where did you purchase McAfee from and can you send a screenshot of McAfee myaccount page.

Thanks,

Marc D.

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