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Bank of America - TrueKey no longer working

My password is no longer populating on the Bank of America login screen. It used to work, but BofA changed something. My username appears but the password isn't filled in. I have to go into TrueKey and copy it, then paste it into the BofA screen.

19 Replies
catdaddy
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Message 2 of 20

Re: Bank of America - TrueKey no longer working

​  ​ Could you assist this customer please?

Cliff
McAfee Volunteer

Re: Bank of America - TrueKey no longer working

True Key's chat rep (Savin) tells me,

True key will not work on banking site, financial site and government sites due to security factor setup on True key along with those websites.

Does that make any sense? It works with other financial sites.

marcd
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Message 4 of 20

Re: Bank of America - TrueKey no longer working

Hi Bob,

You actually hinted the issue here, websites keep regularly changing implementing new security measures or just with their website content, by doing so it breaks any external app integration such as True Key.

Please provide me with the exact URL you are trying to access and where the True Key automatic login is not working anymore and I can check if we can fix it.

Thanks,

Marc D.

catdaddy
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Message 5 of 20

Re: Bank of America - TrueKey no longer working

Hi Bob,

           I see that Marc has replied. If anyone can assist you, he can as he is a Expert on this Feature.

Cliff
McAfee Volunteer

Re: Bank of America - TrueKey no longer working

Thanks for replying. Yes, I appreciate that web site's change their login procedures from time to time, and that the changes might not be compatible with True Key. Link was in my original post -- it is https://www.bankofamerica.com/?page_msg=signoff&request_locale=en_US

Re: Bank of America - TrueKey no longer working

I  have had the same problem with JPMorgan Chase for several weeks.   Have reported many times .   I would think that with some of the largest banks in the world they would be on top of fixing it.

wargunfan
Level 7
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Message 8 of 20

Re: Bank of America - TrueKey no longer working

Marc,

I have the same problem for BOA and Chase Bank. Is there a fix to allow True Key to sign me in?

Thanks very much Markg

marcd
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Message 9 of 20

Re: Bank of America - TrueKey no longer working

Hi Bob,

We are aware of this specific instant login that is not working with the True Key app, we are still looking at the best way to fix it.

Thanks,

Marc D.

SheriL
Level 7
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Message 10 of 20

Re: Bank of America - TrueKey no longer working

It worked up until the last update on October 28th??

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