My password is no longer populating on the Bank of America login screen. It used to work, but BofA changed something. My username appears but the password isn't filled in. I have to go into TrueKey and copy it, then paste it into the BofA screen.
True Key's chat rep (Savin) tells me,
True key will not work on banking site, financial site and government sites due to security factor setup on True key along with those websites.
Does that make any sense? It works with other financial sites.
You actually hinted the issue here, websites keep regularly changing implementing new security measures or just with their website content, by doing so it breaks any external app integration such as True Key.
Please provide me with the exact URL you are trying to access and where the True Key automatic login is not working anymore and I can check if we can fix it.
Thanks for replying. Yes, I appreciate that web site's change their login procedures from time to time, and that the changes might not be compatible with True Key. Link was in my original post -- it is https://www.bankofamerica.com/?page_msg=signoff&request_locale=en_US
I have had the same problem with JPMorgan Chase for several weeks. Have reported many times . I would think that with some of the largest banks in the world they would be on top of fixing it.
We are aware of this specific instant login that is not working with the True Key app, we are still looking at the best way to fix it.
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