Hi there,
Do you have any other system that could be used alternatively to tried to export your safe notes?
Thanks,
Marc D.
The problem occurs in two systems: Win 7 Professional and Win10. I don't have a 3rd system.
zkaps
Ok so logins are backed up correctly but you get no safe notes or wallet items, correct?
Thanks,
Marc D.
Per a previous post in this chain:
zkaps
This is very strange indeed, because the fact that export works for your logins tells me the functionality is not broken but for some reason it is just not adding the Safe notes/Wallet data in the exported file.
I will continue to investigate this and will get back to you when I have more.
Thanks,
Marc D.
Good morning,
Quick question, you are not trying to export immediately after you logged in to your True Key account right?
It could be performance design to avoid parsing large data while loading the dashboard.
Thanks,
Marc D.
No, the problem occurs long after logging-in to TK. Just tried it again, same issue, have been logged in TK for about 2 hours.
zkaps
Please try this workaround:
When you have this issue, hit hard refresh (CTRL + F5) to fetch all the data, then you can try to export.
It should be having the Safe Notes and Wallet items.
Thanks,
Marc D.
Thanks, this fixed the problem.
zkaps
Glad it did, it is a workaround but at least your data integrity is respected.
Thanks,
Marc D.
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