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Message 1 of 3

3 fields to fill in

I have a new site that I cannot get Truekey to work for.  There are 3 login fields.  Company ID, user, password.  I have set truekey up with the company ID and password and user and password.   It always wants to make the user and company ID the same.  How can I get it to make them different?

2 Replies
Message 2 of 3

Re: 3 fields to fill in

Hi @nmares 

We are sorry to hear that there is an issue in adding a new login to your truekey account. Some website do have restrictions for the password managers applications. Please do share screenshots when trying to add the login to your truekey account. 

Also please let us know how you are adding the login to your account (from browser or extension manually)



Message 3 of 3

Re: 3 fields to fill in

Attached is the site.  I have to manually check for my password and fill everything in.  When I let it fill in it changes the company ID to my user name.

2022-01-28 (2).png

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