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2nd device verification not working on any Android devices

2nd device verification has stopped working in the last 48hrs on all my listed android devices (six).

Apple device still works.

Is there an android api problem here?

5 Replies
marcd
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: 2nd device verification not working on any Android devices

Let me know if the Android second authentication is still not working.

Thanks,

Marc D.

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Re: 2nd device verification not working on any Android devices

That is correct, still not working...Pixel 2 gives that did not work, Samsung S9, S10 no result.

Apple device  ok.

marcd
McAfee Employee
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Message 4 of 6

Re: 2nd device verification not working on any Android devices

We are investigating this, so the second authentication does not work on any of your 6 Android devices, right?

Also when you mentioned that for the S( & S10 you get no result, you mean you are not getting anything once you choose those specific devices, right?

Last question, you started noticing this issue on Monday, August 12 (last week)?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: 2nd device verification not working on any Android devices

Problem has now been rectified as of 23 August 2300 UTC. Can confirm that it is now working on all Android devices. Thanks for resolving. Yes the problem was first apparent to me around the 12th.

marcd
McAfee Employee
McAfee Employee
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Message 6 of 6

Re: 2nd device verification not working on any Android devices

Good morning,

I am glad we resolved the issue for you and that it is now working.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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