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zaid77
Level 7
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Message 1 of 5
‎09-10-2021 12:16 PM

refund an extra charged for renewal

Good day,

please an offer for renewal my subscription  of total protection of 5 devices sent to me before the end of the subscription but when renew they charged more than the offer I think by 40$.

so please either refund the extra charged money or at least make the subscription for 2 years instead of 1 year.

please I am a user of McAfee since 2008 so I wish to fix this problem to me.

thank you  

2 people had this problem.
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4 Replies
karthikeyan_J
Moderator
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Message 2 of 5
‎09-10-2021 02:35 PM

Re: refund an extra charged for renewal

Hi @zaid77 

We are truly sorry f-or the inconvenience caused.

Please reach us at 866-622-3911 on contact our Support so that we can help you with the renewal price and offers.

Thanks,
Karthikeyan J

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zaid77
Level 7
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Message 3 of 5
‎09-12-2021 12:24 PM

Re: refund an extra charged for renewal

Good day,

please I am trying to call using the number you write in the message since yesterday but always refuse to dial .

How I can contact with support like by using online chat to solve the problem?

thank you

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karthikeyan_J
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Message 4 of 5
‎09-13-2021 02:38 PM

Re: refund an extra charged for renewal

Hi @zaid77 

We are sorry for the inconvenience.

Please use the below link to chat with one of our reps regarding your refund request.

Refund Request 

Thanks,
Karthikeyan J

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zaid77
Level 7
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Message 5 of 5
‎09-14-2021 02:16 PM

Re: refund an extra charged for renewal

good day,

please, I tried all the ways possible to contact or chat with anyone to solve my problem.

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