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zaid77
Contributor
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Message 1 of 5
‎09-10-2021 12:16 PM

refund an extra charged for renewal

Good day,

please an offer for renewal my subscription  of total protection of 5 devices sent to me before the end of the subscription but when renew they charged more than the offer I think by 40$.

so please either refund the extra charged money or at least make the subscription for 2 years instead of 1 year.

please I am a user of McAfee since 2008 so I wish to fix this problem to me.

thank you  

2 people had this problem.
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4 Replies
karthikeyan_J
McAfee Retired
McAfee Retired
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Message 2 of 5
‎09-10-2021 02:35 PM

Re: refund an extra charged for renewal

Hi @zaid77 

We are truly sorry f-or the inconvenience caused.

Please reach us at 866-622-3911 on contact our Support so that we can help you with the renewal price and offers.

Thanks,
Karthikeyan J

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zaid77
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Message 3 of 5
‎09-12-2021 12:24 PM

Re: refund an extra charged for renewal

Good day,

please I am trying to call using the number you write in the message since yesterday but always refuse to dial .

How I can contact with support like by using online chat to solve the problem?

thank you

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karthikeyan_J
McAfee Retired
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Message 4 of 5
‎09-13-2021 02:38 PM

Re: refund an extra charged for renewal

Hi @zaid77 

We are sorry for the inconvenience.

Please use the below link to chat with one of our reps regarding your refund request.

Refund Request 

Thanks,
Karthikeyan J

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zaid77
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Message 5 of 5
‎09-14-2021 02:16 PM

Re: refund an extra charged for renewal

good day,

please, I tried all the ways possible to contact or chat with anyone to solve my problem.

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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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