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real time scan blocks all Office files from Google Drive

For 2 months now, maybe more, I cannot access my Google Drive files which I need for my remote work. Any file that is a doc, excel etc. from Microsoft Office, real time just blocks me from opening them. So my "solution" was to disable the real-time and do my work! Every day for 2 months. There is no solution anywhere and me disabling my antivirus software is clearly unacceptable.

5 Replies
GaneshR
Moderator
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Message 2 of 6

Re: real time scan blocks all Office files from Google Drive

Hi @aribeth83 

We are sorry for the inconvenience caused, This is a known issue and our engineering team is working on this. We will update you as soon as we receive any information from them.

Regards

Ganesh Raju R

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Marcia1
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Message 3 of 6

Re: real time scan blocks all Office files from Google Drive

I have the same issue.  "Sorry for the inconvenience and we're working on it" has been the same response for the past 2 months!  I don't understand why this problem has not been corrected by now.  We are all having to work without security and this workaround is totally unacceptable.  We need protection.  I work for a nonprofit and there are 8 of us working this way.  

Re: real time scan blocks all Office files from Google Drive

@Marcia1 I am this close to deleting my Total Security and just go over to something else. This is frustrating
brianb1
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Message 5 of 6

Re: real time scan blocks all Office files from Google Drive

Any update its been 2 months?
cyberdude
Reliable Contributor
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Message 6 of 6

Re: real time scan blocks all Office files from Google Drive

hello,

i have asked about status for this issue and answer is for now that Engineering is working to solve the problem. no new update currently present.

We can only give workaround  as per article TS103216 for the time being.

hope this helps a bit.

regards

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