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quiltgirl
Level 9
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Message 1 of 44

new GUI dropped menu items

Recently was upgraded to new GUI on Windows 7.  At first there were 5 menu items on the home page:  home, pc security, identity, privacy and account.  

Today, two of those headings disappeared: identity and privacy.

 

Why??

 

R16.0 R13

Security Center 17.3.127

 

43 Replies
jonnywalker
Level 10
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Message 2 of 44

Re: new GUI dropped menu items

Same problem for me on Internet security suite. I´ve got an answer from a moderator, he says that McAfee is aware of the problem and that it will be fixed. I belive it when I see it.

Uninstalled and reinstalled McAfee two times yesterday, same problem persisted.

Used both the windows uninstaller and McAfee removal tool. So hopefully they will fix this soon as possible so we are getting what we are paying for.

Regards

JW

quiltgirl
Level 9
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Message 3 of 44

Re: new GUI dropped menu items

I was "upgraded" to the old GUI today.

Karthik_K
McAfee Retired
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Message 4 of 44

Re: new GUI dropped menu items

Hi @quiltgirl@jonnywalker 

 

We regret the predicament caused on McAfee UI. The concerned team is working on the issue to fix it as soon as possible. Will update the thread, once it is fixed.

.

Regards,

Karthik K

jonnywalker
Level 10
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Message 5 of 44

Re: new GUI dropped menu items

Hello

Me to was back to the green UI but sadly still missing Quick clean ,Shredder and the VU scanner. How about you ? still missing them ?

JW

quiltgirl
Level 9
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Message 6 of 44

Re: new GUI dropped menu items

Those products are there on mine.   Shredder is under DatA Protection box.  VU and Quickclean are still under PC and Home Network Tools box.

Re: new GUI dropped menu items

@jonnywalker

We regret the predicament caused on McAfee UI. Please update and reboot the computer. 

Regards
Siva

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
jonnywalker
Level 10
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Message 8 of 44

Re: new GUI dropped menu items

Hi.

Sorry but your advice didn´t work at all. Just got the usual antivirus update but nothing else. Still missing quick clean , shredder and VU-scanner. They are not installed and are not listed in the UI or when I open about.

JW

Karthik_K
McAfee Retired
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Message 9 of 44

Re: new GUI dropped menu items

Hi @jonnywalker @quiltgirl

The issue has been fixed from our end. Kindly update McAfee software and let us know the status. 

Regards,

Karthik K

quiltgirl
Level 9
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Message 10 of 44

Re: new GUI dropped menu items

I just did an update and am still on the old GUI.  Only the virus scan DAT engine was updated to 3424.

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