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djheynow
Level 7
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Message 1 of 6
‎08-15-2021 04:36 PM

VPN logs off as soon as it logs in

The moment I log in on the VPN it logs off and shows gray instead of blue. I have no VPN protection. I do have auto-renew on but this feature is not working.

1 person had this problem.
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5 Replies
DJazz
Level 7
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Message 2 of 6
‎08-15-2021 07:43 PM

Re: VPN logs off as soon as it logs in

McAfee thanks me for my feedback - WHAT?!

I signed-up for McAfee Total Protection for TOTAL PROTECTION, not pieces of stuff that may work occasionally!

So I too have no Secure VPN, which means I don't do much of anything on any social medial platform.

Get it fixed McAfee!

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Bharani_BD
Moderator
Moderator
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Message 3 of 6
‎08-15-2021 10:26 PM

Re: VPN logs off as soon as it logs in

Hi @DJazz, @djheynow 

We are sorry for the inconvenience caused. This issue has been fixed with the latest McAfee version R16.0.36. Please update the current app installed on the PC and check if the app is updated with the latest version. Please update us if the issue persists after updating the app.

Thanks & Regards
Bharanidharan S

 

 

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djheynow
Level 7
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Message 4 of 6
‎08-16-2021 07:17 PM

Re: VPN logs off as soon as it logs in

I've told it to update several times. It tells me it's up to date. I have release 16.0 R35. That's as far as it will go.

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djheynow
Level 7
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Message 5 of 6
‎08-16-2021 07:22 PM

Re: VPN logs off as soon as it logs in

Before this it wasn't secure anyway. It showed PolarBear as one of the internet access points and when I did a dns leak test it came back showing my isp on at least one channel. I'm concerned about McAfee and it's VPN service for multiple reasons and was considering paying for a real VPN if this one doesn't work properly. 

They did respond so maybe there is hope. So far their fix doesn't work.

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djheynow
Level 7
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Message 6 of 6
‎08-17-2021 04:06 PM

Re: VPN logs off as soon as it logs in

Seems we've been abandoned by the help crew.  

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