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Gillopy
Contributor
Message 1 of 10
‎03-07-2022 07:21 AM

VPN Security error

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Hace poco adquirí mi McAfee Total Protection y lo active en la misma pc pero luego formatee el Windows, al volver a instalarlo no puedo usar el VPN porque dice que lo tengo activado en otra PC. Saludos.

2022-03-07.png

 

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Hari_durairaj
Moderator
Moderator
Message 2 of 10
‎03-07-2022 10:47 AM

Re: VPN Security error

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Hola @Gillopy 

Saludos desde McAfee

Lamentamos las molestias ocasionadas. Siga los pasos a continuación para solucionar el problema.

Abra Seguridad de McAfee
Haga clic en VPN segura
Haga clic en Configuración de VPN
Haga clic en ver dispositivos en dispositivos protegidos
Eliminar el dispositivo antiguo de la lista
Reinicie la computadora y encienda la VPN
Si el problema persiste, comuníquese con Atención al cliente de McAfee haciendo clic en el siguiente enlace

Atención al cliente de McAfee

Saludos,
Hari

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Hari_durairaj
Moderator
Moderator
Message 5 of 10
‎03-09-2022 07:17 AM

Re: VPN Security error

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Hola @Gillopy 

Saludos desde McAfee.

Ya hemos compartido los pasos de solución de problemas. Sírvase seguir los pasos y actualizarnos el resultado.

Si necesita más ayuda, comuníquese con nuestro Servicio de atención al cliente de McAfee haciendo clic en el siguiente enlace

Atención al cliente de McAfee

Si esta información fue útil de alguna manera o respondió a su pregunta, márquela como la solución aceptada y brinde Kudos si corresponde.

Saludos,
hari
Soporte de McAfee

View solution in original post

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Hari_durairaj
Moderator
Moderator
Message 2 of 10
‎03-07-2022 10:47 AM

Re: VPN Security error

Jump to solution

Hola @Gillopy 

Saludos desde McAfee

Lamentamos las molestias ocasionadas. Siga los pasos a continuación para solucionar el problema.

Abra Seguridad de McAfee
Haga clic en VPN segura
Haga clic en Configuración de VPN
Haga clic en ver dispositivos en dispositivos protegidos
Eliminar el dispositivo antiguo de la lista
Reinicie la computadora y encienda la VPN
Si el problema persiste, comuníquese con Atención al cliente de McAfee haciendo clic en el siguiente enlace

Atención al cliente de McAfee

Saludos,
Hari

Reply
Gillopy
Contributor
Message 3 of 10
‎03-07-2022 04:10 PM

Re: VPN Security error

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Podría indicarme en que parte accedo a la configuración de VPN. No lo encuentro.
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Gillopy
Contributor
Message 4 of 10
‎03-09-2022 05:58 AM

Re: VPN Security error

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Alguien podría indicarme como proceder?

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Hari_durairaj
Moderator
Moderator
Message 5 of 10
‎03-09-2022 07:17 AM

Re: VPN Security error

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Hola @Gillopy 

Saludos desde McAfee.

Ya hemos compartido los pasos de solución de problemas. Sírvase seguir los pasos y actualizarnos el resultado.

Si necesita más ayuda, comuníquese con nuestro Servicio de atención al cliente de McAfee haciendo clic en el siguiente enlace

Atención al cliente de McAfee

Si esta información fue útil de alguna manera o respondió a su pregunta, márquela como la solución aceptada y brinde Kudos si corresponde.

Saludos,
hari
Soporte de McAfee

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Gillopy
Contributor
Message 6 of 10
‎03-09-2022 08:15 AM

Re: VPN Security error

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No encuentro la opción del 3er paso...


"Haga clic en Configuración de VPN"

Comparto captura de pantalla y si pudiera encerrarme en un circulo donde esta ese botón lo apreciaría mucho.

2022-03-07.png

 

 

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Gillopy
Contributor
Message 7 of 10
‎03-12-2022 08:51 AM

Re: VPN Security error

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Han pasado semanas y aun no puedo solucionar esto. Podrían cambiar mi producto o dar un reembolso?

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Kumar_suman
Moderator
Moderator
Message 8 of 10
‎03-12-2022 10:08 AM

Re: VPN Security error

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Hola @Gillopy 
Saludos desde McAfee.
Sentimos los inconvenientes causados. Te he enviado un mensaje privado, amablemente vuelve con los detalles requeridos para ayudarte con el problema.
Saludos,
Kumar

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Gillopy
Contributor
Message 9 of 10
‎03-13-2022 05:11 PM

Re: VPN Security error

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Ya le envié un mensaje privado. Saludos!.

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Gillopy
Contributor
Message 10 of 10
‎03-15-2022 07:41 AM

Re: VPN Security error

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Podrían contestar el mensaje que les envié?

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