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jpbullee
Level 7
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Message 1 of 17
‎08-08-2021 06:07 PM

VPN Keeps Disconnecting

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I boot up my media pc windows10 and have vpn set to auto connect. it connects then right away disconnects, it doesn't matter where its connected to, and this is just a recent thing as last week it worked fine. i have also added my network in settings. I have a gaming pc windows10 on same network, same account, and it has no problem connecting. I have done a full reinstall with no luck, and I am on renewal with all updated info. the only firewall and vpn it this one on pc. so i have no idea whats happing.

9 people had this problem.
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vitorby
Level 8
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Message 15 of 17
‎08-18-2021 09:10 AM

Re: VPN Keeps Disconnecting

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@sivasubramanian 

Many thanks~ before following your suggestion, I tried updating itself by manual. It finally turned to R36! 
And it's all running so well as before.

Once again, thank you so much!!!

View solution in original post

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jconnell83
Level 7
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Message 2 of 17
‎08-08-2021 06:47 PM

Re: VPN Keeps Disconnecting

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I am having a similar problem.  Below is the response I received from McAfee:

We are sorry for the inconvenience caused,  We are aware of this issue and our engineering team is working on it for a fix. We will keep you posted as soon as we receive an update from them.

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sivasubramanian
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Message 3 of 17
‎08-08-2021 08:53 PM

Re: VPN Keeps Disconnecting

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@jpbullee 

Please let us know the McAfee version that is installed on your Windows 10 device. Also, let us know whether it is up to date

Regards
Siva N

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sivasubramanian
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Message 4 of 17
‎08-08-2021 09:24 PM

Re: VPN Keeps Disconnecting

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@jpbullee 

We will keep you updated once we get any information from our engineering team. Also, let us know the McAfee version and the OS version of your device.

Regards
Siva N

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vitorby
Level 8
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Message 5 of 17
‎08-09-2021 10:37 AM

Re: VPN Keeps Disconnecting

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@sivasubramanian 
Hi there~
I'm suffering the same failure after installing OS 5 days ago.
My OS info: Windows 10 Home; Version: 20H2

McAfee info: Total Protection, Version: 16.0; Release Name: 16.0 R35

1.) Uninstall McAfee, Reinstall McAfee: Done.
2.) Turn off McAfee firewall, VPN keeps disconnecting. It turns off right after "VPN is connected" shows.

Hope someone can help with this. Thanks a million.

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sivasubramanian
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Message 6 of 17
‎08-13-2021 07:33 PM

Re: VPN Keeps Disconnecting

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@vitorby 

We feel sorry for the inconvenience caused. We have received the update from our engineering team as this issue has been fixed in our 16.0.36 release and you will receive it shortly. 

Regards
Siva N

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vitorby
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Message 7 of 17
‎08-13-2021 08:15 PM

Re: VPN Keeps Disconnecting

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@sivasubramanian 

Good day~ 
It's glad to have your prompt reply with this pleasant, upcoming solution!!
I can't wait to see it's released. 
Many thanks~

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sivasubramanian
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Message 8 of 17
‎08-13-2021 09:10 PM

Re: VPN Keeps Disconnecting

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@vitorby 

The 16.0.36 has already been released and we request you to wait for the same to get updated with your existing McAfee. 

Regards
Siva N

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Jchan
Level 7
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Message 9 of 17
‎08-14-2021 07:58 PM

Re: VPN Keeps Disconnecting

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Hi Siva,

I am having the same issue for the past 2 weeks since 29 July. I tried to get 16.0.36 Release last night but it is still not available yet. Appreciate it if you can help to expedite. Thanks.

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sivasubramanian
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Message 10 of 17
‎08-14-2021 08:37 PM

Re: VPN Keeps Disconnecting

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@Jchan 

We have sent private message. We request you to reply the same.

Regards
Siva N

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