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Notas_River
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Message 1 of 2
‎06-22-2022 02:22 AM

Unable to remove device from McAfee Total Protection

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I tried to remove a device that I no longer own using advice from https://forums.mcafee.com/t5/Total-Protection/Remove-a-device/m-p/673230#M828

But those steps don't work. What I did:

  • Open McAfee Total Protection software on my PC (i.e. Win 11)
  • Clicked the "4 squares" icon at the left -> Click "protect more devices"
  • I saw all the devices I have
  • I tried to click my devices, but there is no "Settings" appear as mentioned in the above post that I quoted

 

I also tried to remove my devices from the McAfee website directly, but after I click my device, I can only select "Reinstall" and I don't have the "remove" option.

Any idea how to fix? thanks

 
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Hari_durairaj
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Message 2 of 2
‎06-22-2022 03:41 AM

Re: Unable to remove device from McAfee Total Protection

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Hi @Notas_River 

We understand your concern, we request you to access the article below on how to deactivate devices from your account.

How to deactivate an existing PC's McAfee software license 

If you any issues in following up with the article, we recommend you to get in touch with our support team by accessing the link below.

McAfee Chat Support 

Thanks,
Hari

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Hari_durairaj
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Message 2 of 2
‎06-22-2022 03:41 AM

Re: Unable to remove device from McAfee Total Protection

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Hi @Notas_River 

We understand your concern, we request you to access the article below on how to deactivate devices from your account.

How to deactivate an existing PC's McAfee software license 

If you any issues in following up with the article, we recommend you to get in touch with our support team by accessing the link below.

McAfee Chat Support 

Thanks,
Hari

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