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Unable to remove device from McAfee Total Protection

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I tried to remove a device that I no longer own using advice from https://forums.mcafee.com/t5/Total-Protection/Remove-a-device/m-p/673230#M828

But those steps don't work. What I did:

  • Open McAfee Total Protection software on my PC (i.e. Win 11)
  • Clicked the "4 squares" icon at the left -> Click "protect more devices"
  • I saw all the devices I have
  • I tried to click my devices, but there is no "Settings" appear as mentioned in the above post that I quoted

 

I also tried to remove my devices from the McAfee website directly, but after I click my device, I can only select "Reinstall" and I don't have the "remove" option.

Any idea how to fix? thanks

 
1 Solution

Accepted Solutions

Re: Unable to remove device from McAfee Total Protection

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Hi @Notas_River 

We understand your concern, we request you to access the article below on how to deactivate devices from your account.

How to deactivate an existing PC's McAfee software license 

If you any issues in following up with the article, we recommend you to get in touch with our support team by accessing the link below.

McAfee Chat Support 

Thanks,
Hari

View solution in original post

1 Reply

Re: Unable to remove device from McAfee Total Protection

Jump to solution

Hi @Notas_River 

We understand your concern, we request you to access the article below on how to deactivate devices from your account.

How to deactivate an existing PC's McAfee software license 

If you any issues in following up with the article, we recommend you to get in touch with our support team by accessing the link below.

McAfee Chat Support 

Thanks,
Hari

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