Unable to install total Protection

[lefteris]

Hi,

I try to reinstall my product and during unistallation an error occured and since then i cant install it again. Every time i am try to run the app it says: restart your device to complete unistall so we can  install your new protection.

I try the following actions:

1) removal tool (mcpr tool).

2) pre-install tool

3) clean all temp files and all files associated with McAfee manually and with CCleaner.

I am using windows 7 ultimate sp1. Any suggestion?

Thank you.

[Karthik_K · Accepted solution]

Hi @lefteris 

Kindly use this link for further troubleshooting on the issue and update us the status. If it is not helping you, kindly assist us with screenshot of the error for better understanding.

Regards,

Karthik K

[lefteris]

Hi @Karthik_K

I use the quide so i manage to bypass constant restart requests and after two installation attemps that lead to force restart due programm hang and the use of MCPR tool the third attempt was successful.

Now i face a diffent problem:

1) Double clicking on McAfee icon doesnt work and plus no icon at taskbar making security center unaccessible.

2) McAfee firewall core service isn't running (it set to manually for some reason) and despite that windows sees that firewall is working.

3)Mvt is unable to recognise any problem.

MVT Version

:

8.2.0.335

System Information

Operating System	:	Microsoft Windows 7 Ultimate Edition(Build 7601)
Service Pack	:	Service Pack 1.0
Language	:	0408
Internet Explorer Version	:	11.0
Internet Explorer Language	:	el
System Drive Type	:	NTFS
Physical Memory Available	:	4194303
Physical Memory Total	:	4194303
Virtual Memory Available	:	12601488
Virtual Memory Total	:	16671868
System Architecture	:	Intel64 Family 6 Model 60 Stepping 3Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
Date Time	:	08/10/2018 15:51:26
Time Zone	:	GMT +02:00

Product Details

Product Name : McAfee WebAdvisor - McAfeeΞ’Β® Total Protection Product Version : 4.0.7.208 Language : en-us Partner : McAfee Health Check Details Registry OK File OK Process OK Service OK COM OK Top Issues OK SYSTEM OK

 

 edit: after several hours shortcut just disappeared...

Best regards.

[Karthik_K]

Hi @lefteris 

I sent you a private message. Kindly reply.

Regards,

Karthik K

[lefteris]

Hi @Karthik_K,

I did what the quide mention and change the registry key value from UNDEPLOYABLE to COMPLETE.

Everything seems to work perfectly now. Thank you so much. I will keep the link for further help if needed again.

I am still wondering why the service: McAfee Firewall Core Service at C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe is off and is set to manually start. Should i worry about that?

Thank you again.

[Karthik_K]

Hi @lefteris 

That is by design and it will not affect McAfee functionality, so don't worry about it. McAfee is still protecting your computer. 

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