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rudy12
Level 7
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Message 1 of 3

Total Protection re-install fails at 79%

Hi, I have McAfee's Total Protection plan for my PC. The PC is running Windows 10 Home running 64 bit. Through what was likely neglect on my part, I noticed that McAfee was no longer functional so I logged in to uninstall/reinstall. I was unable to do so so I got in touch w tech support.

After 6 hours with 4 reps, I am confident that my PC is fully up to date, conflicting programs have been removed, and McAfee's download prep software is correctly installed, but the re-install always fails at 79%, with an error message saying that it was unable to install Security Center

First line tech support is out of ideas and so I am currently waiting for a higher-level support phone call. In the meantime, is there anything else I can try?

Thank you

2 Replies
Magesh
Moderator
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Message 2 of 3

Re: Total Protection re-install fails at 79%

Hello @rudy12 

We are sorry that you are facing this issue. Please try the following steps and let us know if you need any further assistance. 

1. Ensure Windows OS is completely updated 

2. Delete Temp files and remove the complete McAfee files from c:/program files/Program filesx86/Program data.

3. Check for any 3rd party AV traces which might get conflict with McAfee installation.

After performing these steps try reinstalling McAfee and let us know to proceed further.

Regards

Magesh J 

 

rudy12
Level 7
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Message 3 of 3

Re: Total Protection re-install fails at 79%

Thank you! After another go-around with level two support, appears that there's an issue on my Windows that needs to be fixed first before I can complete the install.

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