cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
srosera
Level 7
Report Inappropriate Content
Message 1 of 4

Total Protection on Windows 11 fails

I have a new desktop PC, a Dell Inspiron 3910 and I have been unable install Total Protection from my subscription, I am directed each time to turn to technical support.

Processor, 12th Gen Intel(R) Core(TM) i5-12400 2.50 GHz

Memory, 12.0 GB (11.7 GB usable)

OS, Windows 11 Pro, 64-bit operating system, x64-based processor

Any assistance would be appreciated.

Thanks.  SR

3 Replies
Kumar_suman
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: Total Protection on Windows 11 fails

Hi @srosera ,

Greetings from McAfee.

We regret the inconvenience caused. Kindly let us the error message you get while installing the McAfee to help you better. Alternatively, follow the below article:

McAfee software error on Windows: Installation incomplete

 Best regards,

Kumar

srosera
Level 7
Report Inappropriate Content
Message 3 of 4

Re: Total Protection on Windows 11 fails

Thanks, Kumar.   I tried 3x yesterday and it failed each time... today, after submitting my query it installed successfully.  The only glitch right now is that the application gui seems to be frozen in size... no way to expand the window in order to see all functions, and no way to minimize; it's "frozen" to what you see in the screen capture.

 

Thanks, SRscreen capturescreen capture

Kumar_suman
Moderator
Moderator
Report Inappropriate Content
Message 4 of 4

Re: Total Protection on Windows 11 fails

Hi @srosera ,

Greetings from McAfee.

Kindly follow the below steps to fix the issue.

  1. Click Start 
     
     on the lower-left corner of your Windows desktop.
  2. Click inside the search box.
  3. Type Display.
  4. Click Change display settings.
  5. Under Scale and layout, change the setting to:
    100% (Recommended)
  6. Close the Display settings window.

NOTE: You might need to sign out of Windows and sign back in again for the changes to take effect.

Best regards,

Kumar

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community