Total Protection on Windows 11 fails

[srosera]

I have a new desktop PC, a Dell Inspiron 3910 and I have been unable install Total Protection from my subscription, I am directed each time to turn to technical support.

Processor, 12th Gen Intel(R) Core(TM) i5-12400 2.50 GHz

Memory, 12.0 GB (11.7 GB usable)

OS, Windows 11 Pro, 64-bit operating system, x64-based processor

Any assistance would be appreciated.

Thanks.  SR

[Kumar_suman]

Hi @srosera ,

Greetings from McAfee.

We regret the inconvenience caused. Kindly let us the error message you get while installing the McAfee to help you better. Alternatively, follow the below article:

McAfee software error on Windows: Installation incomplete

 Best regards,

Kumar

[srosera]

Thanks, Kumar.   I tried 3x yesterday and it failed each time... today, after submitting my query it installed successfully.  The only glitch right now is that the application gui seems to be frozen in size... no way to expand the window in order to see all functions, and no way to minimize; it's "frozen" to what you see in the screen capture.

Thanks, SRscreen capture

[Kumar_suman]

Hi @srosera ,

Greetings from McAfee.

Kindly follow the below steps to fix the issue.

1. Click Start   on the lower-left corner of your Windows desktop.
2. Click inside the search box.
3. Type Display.
4. Click Change display settings.
5. Under Scale and layout, change the setting to:
   100% (Recommended)
6. Close the Display settings window.

NOTE: You might need to sign out of Windows and sign back in again for the changes to take effect.

Best regards,

Kumar