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Total Protection 4.14 Mac Monterey Firewall issues

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Hi,

Just installed the latest update of Total Protection form Mac version 4.14. Very glad to finally have support for M1 without using Rosetta.

All seems to work fine except for the Firewall. Firewall doesn't/won't turn on. Didn't have this issue in prior versions running on Rosetta 2.

According to all documentation all settings seem te be fine (Privacy/Full Disk Acces for fmpd/GenUtility/VShieldScanner/VShieldScanManager/McAfee Network Extensions).

Uninstalled/reinstalled several times, but no luck. Does uninstall remove all McAfee relates data, or are there some bits and bytes left that could be interfering with the new installation? (Or is there a manual that shows how to remove all bits and bytes left after removal so a clean reinstall can take place?)

I hope someone can help me with some steps that could fix this issue.

1 Solution

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Hari_durairaj
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Message 2 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Hi @ErwinLiemburg 

McAfee is aware of this issue, we are working towards a fix at the earliest. We kindly request you to help us with the OS version you are working with. 

We will update you once the issue is fixed.

Regards,
Hari

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14 Replies
Hari_durairaj
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Message 2 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Hi @ErwinLiemburg 

McAfee is aware of this issue, we are working towards a fix at the earliest. We kindly request you to help us with the OS version you are working with. 

We will update you once the issue is fixed.

Regards,
Hari

Re: Total Protection 4.14 Mac Monterey Firewall issues

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@Hari_durairaj,

Great to hear a fix is coming soon. Any idea when the update will be available? Are we speaking days or weeks (, or months)?

I'm curently running Monterey version 12.4 (21F79)

Regards,

Erwin

 

Venkat_YM
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Message 4 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Hi @ErwinLiemburg.

Greetings from McAfee.

We would like to let you know as we have aware of the issue after the new version released 4.14 the work is in progress and will let you know once the update comes.

Regards,
Venkat

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Yes, mine as well... upon updating to MacOS Monterey version 12.4. The McAfee Total Protection version 4.14 firewall cannot be turned on despite following all instructions.

I just kept the MacOS Firewall On instead.

McAfee Webadvisor is also not working on google chrome... no tagging at all.

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Hi Venkat_YM!

I've the same issue with tunning on McAfee Firewall on Total Protection , ver.4.14.0.0(440), affid: 1274. macOS Monterey ver.12.4.

Is there any chance to send us the update on RSS feed or other way once you fix this issue?

Thank you!

sosueme
Level 7
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Message 7 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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I have had this problem for 4 months...yup...4 months.  My "case" with McAffee has been "escalated".  The "team" is working on a solution.  Anyone want to offer their thoughts on the quality of this McAfee product given that some group of programmers created this problem but at least 4 months later (and I strongly suspect much longer than that) some group of programmers cant fix the problem?  

Canesguy
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Message 8 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Not renewing and that summarizes it.

Re: Total Protection 4.14 Mac Monterey Firewall issues

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It has been 4 month ago when I opened this item about version 4.14 and problem of not able to use/start the firewall.

Yesterday I received the notice that a new version was available: 4.15. So I installed it, hoping for the best. Unfortunately still the same issue as in 4.14: not able to use/start the firewall.

Question #1: When will this be fixed? I've been waiting for 4 months and after the update it still doesn't work.

Question #2: In a few weeks, MacOS Ventura will be released. Will Total Protection function as expected under MacOS Ventura?

 

Best regards,

Erwin

krishna55
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Message 10 of 15

Re: Total Protection 4.14 Mac Monterey Firewall issues

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Hi @RRodriguez_07,

We are sorry to hear that. Please follow the Articles below that has info on enabling full disk access to all McAfee components and issue should be resolved.

Grant Full Disk Access

Full Disk Access to McAfee software

Let us know if the issue persists after making the changes.

Regards,
Krishnamanikandan KS

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