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Tori
Contributor
Message 1 of 2
‎04-16-2022 10:18 PM

Secure VPN

Hi all! I just bought Total Protection for 1 device, installed it on my new Surface Go laptop (turning S mode off) and got everything working, but it won't allow me to connect to the secure VPN. I get a message that I already have a device connected and I will need to remove it before I can connect on my new PC, but I literally don't have another device that would be connected and can't figure out how to find this out! Any advice or thoughts on what the issue is?

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1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2
‎04-16-2022 11:54 PM

Re: Secure VPN

Hi @Tori 

We regret for the inconvenience!

Kindly refer the below article to troubleshoot McAfee VPN issues.

Connection issues with McAfee VPN products

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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