McAfee Total Protection
Hi, I'm experiencing this problem since Sunday August 22, 2021, on Excel and Word, on Office 2007 and 2010. I have multiple computers at the office, and it had been total chaos this 2 days.
On the computer with Microsoft Office 2007, excel keeps on "running virus scan" forever and it doesn't work, after trying to kill the process in task manager it gave an error and the computer froze completely. Force shutdown needed to be done. Word 2007 doesn't even open. Tried some of the workaround but the only solution is to turn real time scanning off and then everything works without problems, This is only on Word and Excel 2007.
On the computers running Microsoft Office 2010, excel keeps on "running virus scan" and it stay there saying that "Excel is waiting for another application to complete an OLE action". Once you click ok the message keep popping and there's nothing to be done, other than kill the process on task manager.
The work around of adding excel and word to the exclusion of real time scanning only works on windows office 2010. For windows office 2007 real time scanning needs to be turned off completely.
Is there anyway to roll back the update, Please I'm running out of options.
This Problems are happening in Mcafee LiveSafe as well.
We are sorry for the inconvenience caused, This is a known issue and our engineering team is working on this. We will update you as soon as we receive any information from them.
Thanks & Regards
Kindly let me know when we can expect the fix for this issue.
Thanks & Regards,
There is a post that says issue fixed with update virusscan 24.7.157 today. Check it and see if it helps.
Ok sorry about that the user said it worked. Maybe version of office a factor as well. Best to call support or see if a mod adds anything more
We regret the inconvenience caused, please update the McAfee application to the latest version R16.0.36 or 16.0.37 and check if the issue persists. please let us know the outcome so we could take it further.
Thanks & Regards
I've got Total Protection 16.0 R36 last update 8/17/2021 version 19.6, including component VirusScan 24.7.157 last update 9/1/2021.
Ran updates just now (but have been doing that often since this Excel issue started 2 weeks ago, then restarted PC.
Still have the same problem. Able to circumvent it by turning Real-Time Scanning off, then opening an Excel file (.xlsx), and then turning Real-Time Scanning back on. As long as I keep 1 Excel file open, I can open more of them without turning Real-Time Scanning off again.
Latest update to Total Protection did not fix the issue for me. I'm using Office 2013.
I've got Total Protection Version 16.0 Release name 16.0 R37 with SecurityCenter build 19.7.26 last updated 9/1/2021
Still have the same problem. Able to circumvent it by turning Real-Time Scanning off, then opening an Excel file (.xlsx), and then turning Real-Time Scanning back on.
When will a fix be available that works for Office 2013?
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