Total Protection received an update on 1st September 2021.
McAfee QuickClean and Shredder
Last Update: 01/09/2021
Previously QuickClean's search for items and then cleaning would complete in less than 10 seconds for both.
Since the update QuickClean now takes 3 to 4 minutes on 'Looking for items in Internet Explorer'. Once that completes the rest of looking for items completes near instantly.
After clicking Continue on 'Confirm QuickClean' it takes a further 3 to 4 minutes on Other System files, or if there are no Other System files to remove it will hang for 3 to 4 minutes on Temporary Files. Even if there are only 2 files to remove of a size less than 2kb.
Is there anything that can be done to get back the previous speed?
EDIT: I use Quckclean daily and noticed it taking considerably longer yesterday 1st September.
Greetings from McAfee!
kindly try reinstallation of McAfee and check the issue status. To confirm that QuickClean works, create a file in your temp folder, and then run QuickClean. You can expect the file is removed when QuickClean runs:
If issue persist, kindly contact our technical support using below link.
I created a txt file in the temp folder and verified that QuickClean does delete it, however I'm still seeing a 3 to 4 minute wait time in both places as detailed on my original post.
I then reinstalled Total Protection, verified a new txt file I created in the temp folder is deleted by QuickClean, however the issue persists.
I will contact McAfee Support and will post back here with the solution.
I followed the link you provided and then chose Technical Assistance then PC
which gives two options
1) Community: Which brings directs me back to this forum and their are links to connect to support on social media, however I don't have twitter/facebook/youtube accounts.
2) Chat: Which requests my phone number for account verification (a required field), however I've never provided a phone number on my McAfee account. I've checked my profile on my account at home.mcafee.com and my phone number is not listed, there is actually no field to enter a phone number. I would prefer not to give my phone number.
Please are you able to assist me with the QuickClean issue?
Just ran on my PC seems normal time. It is possible that the update did not install properly and an uninstall/reinstall might help but best to wait and see if a mod has further comments and give it another go in a day or so.
The number is asked for if your chat drops out. I have given mine several times but I understand your reluctance.
I already tried a reinstall on 2nd Sept but the issue persists.
@Peacekeeper given your rep I'm sure you had the following option selected when running QuickClean but please can you confirm, did you have QuickClean set to either clean all browsers or specific browsers with Internet Explorer selected. Also do you have internet explorer installed?
I'm running Win 10 Pro 20H2
I've found if I have the following options on
Clean cookies, cache files and history in all my browsers
Choose what to clean in each browser with all the following selected
Then I get the 3-4 minute wait time when checking internet explorer for files to remove and also a further 3-4 minute wait time when removing files however it displays that it is removing files from either other system files or temporary files during this 3 to 4 minutes.
If I immediately run quick clean again with the same options I get the same wait times in both places again.
If I however have the following option on
Choose what to clean in each browser with none of the following selected
Then quick clean completes in less than 10 seconds.
It seems it's specifically an issue with checking & cleaning files from Internet Explorer.
I do not use IE only firefox. IE was not selected but selected it and ran it and Firefox clean and completed as expected no delay. Unsure if that helps as I had nothing in IE or edge even.
See what the mod say but I cannot check what you mentioned as I do not want my Firefox history cleaned.
Quickclean updated to the below version today and issue is resolved.
Last update: 28/09/2021
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