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rugbyscot58
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Message 1 of 3
‎07-21-2018 08:52 AM

Problems with windows 7 HP after updating McAfee Total Protection

I have recently updated McAfee total protection on a HP G72 laptop running  Windows 7 HP. When I try to log into Windows I have to press 'crtl' for the touch pad to become responsive and when I enter my password characters are automatically added making it impossible for me to log in to Windows. Has any one else experienced this and ,if so,what was the solution? Thanks

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sivasubramanian
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Message 2 of 3
‎09-01-2018 08:58 PM

Re: Problems with windows 7 HP after updating McAfee Total Protection

@rugbyscot58

This problem only occurs when Num lock is kept ON; letters are displayed correctly at all other times. To type numbers instead of letters, the user just needs to hold the Function (Fn) key whilst typing. To solve this keyboard issue, one just needs to press the Fn + Num lock or Fn + Shift + Num lock keys, depending upon the model of the laptop being used. 

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Siva

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sivasubramanian
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Message 3 of 3
‎09-15-2018 11:34 PM

Re: Problems with windows 7 HP after updating McAfee Total Protection

@rugbyscot58

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Siva

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