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Lhgverka
Level 7
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Message 1 of 4

Personal Data Monitoring

Under the tab 'Personal Data Cleanup' I would like to set up Personal Data Monitoring.  I log in to the appropriate web page (https://protection.mcafee.com/dbm/onboard) and select 'Set Up Monitoring' - the trouble is that it defaults to US as the country.  As I live in the UK this means that I cannot complete the set up. All of my account information is set to UK but this is obviously not being pulled in for this app.

Is there any way I can set up monitoring using a UK address?

3 Replies

Re: Personal Data Monitoring

Hello @Lhgverka 

Greetings from McAfee,

We are very sorry for the inconvenience caused.

We suggest you access the link below which has information on how you can set up Identity Monitoring.

McAfee Identity Monitoring

If you have any concerns we recommend that you contact our consumer support on 0-207-949-0107 or connect using the below link.

McAfee Consumer Support -

Regards,
Edward Franso

Lhgverka
Level 7
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Message 3 of 4

Re: Personal Data Monitoring

Thanks but that doesn’t work - takes me to exactly the same page I found by myself and which defaults to, and sticks on, US as the country.

PeterJK
Level 7
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Message 4 of 4

Re: Personal Data Monitoring

@Lhgverka @Edward_Franso Having the same problem. I want to change country from US to Canada or this form cannot be completed making this service useless. I contacted McAfee support online. She told me this problem can only be resolved over the phone and gave the number to call. I called that number which has a recorded message saying the number has changed and to call another number. Why is it so difficult to get an answer to a simple question? Can the country be changed or not? Does this only work for US customers?

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