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postnet
Level 8
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Message 1 of 4
‎09-26-2020 01:18 PM

Organizing the user account page, the list of supported PCs.

Hello!
I have two questions:
1. From my McAfee account page, how do I remove a sold PC from protection?
2. From the McAfee user account page, how to remove an inactive PC?
Thanks for the answers,
Darius

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3 Replies
Madhan
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Message 2 of 4
‎09-26-2020 04:46 PM

Re: Organizing the user account page, the list of supported PCs.

Hello @postnet 

You can remove / deactivate the unused device in which McAfee is installed from McAfee user interface. Please follow the below steps to remove / deactivate the device from McAfee user interface 

  • Open McAfee software on your windows PC
  • Select the devices you want to remove / deactivate on the Home screen appears below Protect more devices
  • Click Settings
  • Click Remove
  • Type in the McAfee account Password to login
  • Click Remove it

The below McAfee Article will also help you in removing inactive devices from the account,

How to remove a device from My Account on home.mcafee.com

Please let us know if you require any further information.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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postnet
Level 8
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Message 3 of 4
‎09-27-2020 11:50 AM

Re: Organizing the user account page, the list of supported PCs.

Thanks for the tips.
I used them before but it was not effective.
The My Account interface does not provide an option to remove protection for devices. However, removing protection for devices from McAfee Total Protection in Windows does not work - maybe this option will take some time to work?

Greetings,
Darius

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Madhan
McAfee Retired
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Message 4 of 4
‎09-27-2020 11:40 PM

Re: Organizing the user account page, the list of supported PCs.

Hello @postnet 

In this case, I kindly request you to contact our Support[Chat or Phone] where they will help you and your issue will be taken care,

For Chat, please access the link below,

McAfee Chat Support

For Phone Support, please call the below number,

866-622-3911

Regards,
Madhan M

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