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mrshvd3
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Message 1 of 5

Not offline

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I have Total Protection, Version 16.0, Release Name 16.0 R31.  I can't check for updates because when I do it states "It looks like you're offline."  I'm NOT offline.  I'm online and I am when I check for updates.  I ran a quick scan with no problem.  Just this problem with checking for updates.  It was fine yesterday and last night.  Can you get this fixed, please?

2 Solutions

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Re: Not offline

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Hi @mrshvd3 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso 

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Re: Not offline

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Hi  @mrshvd3 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

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4 Replies

Re: Not offline

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Hi @mrshvd3 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso 

mrshvd3
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Message 3 of 5

Re: Not offline

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Thank you, Mr. Franso, for such a quick reply.  I'll look forward to hearing that all is well again and would appreciate your letting me know.  Have a good day.

Re: Not offline

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Hi  @mrshvd3 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

mrshvd3
Level 11
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Message 5 of 5

Re: Not offline

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Thanks again, Mr. Franso -- I've just tried checking updates and everything came through just fine.  Thanks also to anyone else who was working on this issue.  All is well now

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