Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 5

No VPN on initial install

Downloaded total protection today and there is no VPN option in sight.

4 Replies

Re: No VPN on initial install

Hi @User2 

Greetings from McAfee!

Our engineering team has fixed the issue. Kindly reinstall McAfee and let us know the outcome.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Sudharsanam G

Re: No VPN on initial install

Apple M1 Max 2022
MacOS Monterey 12.5


This occurred for me on Live safe, and when I upgraded to Total Protection - same then!

re "Our engineering team has fixed the issue. Kindly reinstall McAfee and let us know the outcome."  - no they haven't as far as my problems are concerned - On Macbook M1Max and MacOs  Monterey anyway!

Went through level 1 and level 2 support.

Apparently is new for Monterey 12.5 , but I had crashing errors /quitting on 12.4 as well

Antivirus seems to be working now after numerous clean installs - no crashed since support worked remotely on my machine and did new clean install of Total protection.

Still no VPN option - apparently they are "working on it"
No timeframe given

Report Inappropriate Content
Message 4 of 5

Re: No VPN on initial install

Hi @HuwThomas 

Greetings From McAfee!!

We are sorry for the inconvenience caused. McAfee is already aware of this issue and working  for the fix. we will keep you updated. Alternatively, update McAfee and check for the issue resolution.


Ganesh Raju R

Re: No VPN on initial install

Any news re VPN ?

Monterey is now 12.5.1

I have bought NordVPN now as couldn't get Mcafee to work
Can I have. a discount please as Mcafee cant get it to work on my machine?





How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community