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User2
Level 7
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Message 1 of 5

No VPN on initial install

Downloaded total protection today and there is no VPN option in sight.

4 Replies

Re: No VPN on initial install

Hi @User2 

Greetings from McAfee!

Our engineering team has fixed the issue. Kindly reinstall McAfee and let us know the outcome.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Re: No VPN on initial install

Apple M1 Max 2022
MacOS Monterey 12.5

 

This occurred for me on Live safe, and when I upgraded to Total Protection - same then!

re "Our engineering team has fixed the issue. Kindly reinstall McAfee and let us know the outcome."  - no they haven't as far as my problems are concerned - On Macbook M1Max and MacOs  Monterey anyway!

Went through level 1 and level 2 support.

Apparently is new for Monterey 12.5 , but I had crashing errors /quitting on 12.4 as well

Antivirus seems to be working now after numerous clean installs - no crashed since support worked remotely on my machine and did new clean install of Total protection.

Still no VPN option - apparently they are "working on it"
No timeframe given


GaneshR
Moderator
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Message 4 of 5

Re: No VPN on initial install

Hi @HuwThomas 

Greetings From McAfee!!

We are sorry for the inconvenience caused. McAfee is already aware of this issue and working  for the fix. we will keep you updated. Alternatively, update McAfee and check for the issue resolution.

Regards

Ganesh Raju R

Re: No VPN on initial install

Any news re VPN ?

Monterey is now 12.5.1

I have bought NordVPN now as couldn't get Mcafee to work
Can I have. a discount please as Mcafee cant get it to work on my machine?

\

Regards

 

Huw

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