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zkaps
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Message 1 of 4

No Network Detected

On my desktop PC in McAfee under "My Info | Protect Home Network" occasionally, instead of seeing my devices on the network, the page states "No Network Detected".  What prompts me to go this page is the inability of my laptop on the same network to connect to the desktop.  No problem accessing the internet from the desktop.  Also, multiple other devices are connected to the network and have no problems.  The workaround is to reboot the desktop and all is well again.

Please let me know if anyone knows how to fix this issue.  Reinstalling McAfee will not do it since I reinstalled it very recently.  The operating environment is 64-bit Windows 10, version 1903, OS Build 18362.778.  McAfee Total Protection version is 16.0, Release Name 16.0 R24.

Thanks,
Zach

3 Replies
Bharani_BD
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Re: No Network Detected

hi @zkaps 

Kindly check if there is a windows update available for the PC, since the latest update for windows is version '1909'. we could see that you have version '1903' at present.

After completing the windows update kindly update the McAfee application and check whether the application is up to date. make sure you have a active network connection and check for the list of devices under your protect your home network tab.

Regards,

Bharani

 

zkaps
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Re: No Network Detected

Thanks for the response but it doesn't help.

According to Windows Update, Win 10 is up-to-date for maintenance.  At this point, version 1909 is still a discretionary update ("....available for new features........") so I cannot see why this would be the problem.  My laptop runs a Windows 10 version older than 1903 (new laptop, was delivered as such so I have not updated Win 10 yet) and I don't have this problem here so I think we can conclude that 1909 is not a requirement for McAfee.  McAfee itself is up-to-date so you see my dilemma.  There is something else in play here.

Zach

Re: No Network Detected

I have the same concern with My Network showing a No Network Detected screen message. Don't believe it is a Windows issue. Definitely connected to a home network as confirmed by MS's Control Panel Devices and Printers and also the ability to communicate with other networked devices so getting this McAfee message is wrong.

This problem is not new. Has occurred regularly over the years with, to the best of my knowledge, no explanation or fix from McAfee. Viewing devices connected to the network is a McAfee product feature sold to customers that works sometimes. I need it to work on demand when I want to view network devices and potential intruders.

An explanation or solution or guidance from McAfee as to what we're doing wrong or what we need to do to make My Information/My Network detect the network and networked devices each and every time it is called upon to do so would be greatly appreciated. Troubleshooting guides would be helpful.

Thank you McAfee for your attention to this matter.

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