cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No McAfee Secure VPN tile

Hello,

McAfee Secure VPN suddenly disappeared about 5 days back after an update on my desktop machine. (See the snapshot McAfee total security - VPN missing.jpg). This component is still part of my account subscription, and was working fine for last 5 months. 

Do I need to reinstall this from my account? I have an active subscription and my registered address can be provided in 1-2-1 private message.

Thanks!

3 Replies
Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: No McAfee Secure VPN tile

Hi @Aron_Turner,

We understand your concern, we kindly request you to Un-install and re-install the McAfee application. Kindly refer to the below article on how to un-install and re-install McAfee application.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Please follow the instruction from the article and if you continue to face any issues kindly reach our support team to assist you,

McAfee Chat Support

Regards,

Venkat

Re: No McAfee Secure VPN tile

Hello Venkat,

We are aware of the steps to uninstall and re-install the McAfee product. So, as I have purchased the license for 10 machines for my family, I should spend time to uninstall and re-install this product on all the machines?? Is this the expectation from McAfee Support?

However, the question still remains how come an update to McAfee Total Protection took off McAfee Secure VPN? Are the updates not tested & verified before being pushed to the production environment to end-users?

Just because we are from Consumer commnity and not the Enterprise User Community, do the McAfee teams responsible for configuring and pushing the updates feel that they can be less responsible? We are licensed users of the product and deserve a quality tech. support from McAfee. 

Best Regards

Aron

Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 4 of 4

Re: No McAfee Secure VPN tile

Hi,

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you .

Regards,
Venkat

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community