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Aron_Turner
Contributor II
Message 1 of 4
‎02-16-2022 11:30 PM

No McAfee Secure VPN tile

Hello,

McAfee Secure VPN suddenly disappeared about 5 days back after an update on my desktop machine. (See the snapshot McAfee total security - VPN missing.jpg). This component is still part of my account subscription, and was working fine for last 5 months. 

Do I need to reinstall this from my account? I have an active subscription and my registered address can be provided in 1-2-1 private message.

Thanks!

4 people had this problem.
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3 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 4
‎02-17-2022 02:32 AM

Re: No McAfee Secure VPN tile

Hi @Aron_Turner,

We understand your concern, we kindly request you to Un-install and re-install the McAfee application. Kindly refer to the below article on how to un-install and re-install McAfee application.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Please follow the instruction from the article and if you continue to face any issues kindly reach our support team to assist you,

McAfee Chat Support

Regards,

Venkat

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Aron_Turner
Contributor II
Message 3 of 4
‎02-24-2022 07:55 AM

Re: No McAfee Secure VPN tile

Hello Venkat,

We are aware of the steps to uninstall and re-install the McAfee product. So, as I have purchased the license for 10 machines for my family, I should spend time to uninstall and re-install this product on all the machines?? Is this the expectation from McAfee Support?

However, the question still remains how come an update to McAfee Total Protection took off McAfee Secure VPN? Are the updates not tested & verified before being pushed to the production environment to end-users?

Just because we are from Consumer commnity and not the Enterprise User Community, do the McAfee teams responsible for configuring and pushing the updates feel that they can be less responsible? We are licensed users of the product and deserve a quality tech. support from McAfee. 

Best Regards

Aron

Reply
Venkat_YM
Moderator
Moderator
Message 4 of 4
‎02-24-2022 10:39 AM

Re: No McAfee Secure VPN tile

Hi,

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you .

Regards,
Venkat

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