McAfee won't let me download ANYTHING!

[Avinashkudva]

McAfee won't let me download ANYTHING!

I am facing issue of not letting me download anything.  
Suddenly McAfee is not allowing me to download anything and says "virus scan failed" . This is happening even after i have completely uninstalled this annoying software from my laptop. 

[Avinashkudva]

I am facing issue of not letting me download anything.  
Suddenly McAfee is not allowing me to download anything and says "virus scan failed" . This is happening even after i have completely uninstalled this annoying software from my laptop. 

[karthikeyan_J]

Hi Avinash,

We are sorry that your facing issues in downloading files on your computer.

Please let us know with the below information, so that we can go ahead and help you further with this issue.

• Windows Version
• McAfee Version
• Browser Name(Edge, Chrome or Firefox)

Thanks & Regards,

Karthikeyan J

[Avinashkudva]

• Windows Version - 
  Ans: Windows 10 Home Single 
  Version : 1903
  
  
• McAfee Version Number : 4.1.1.37 , version V3 
• Ans
• Browser Name(Edge, Chrome or Firefox) - we have tried all these three browser

[cyberdude]

hello,

is your computer working again perhaps ?

i read that the problem was still there even when Mcafee was removed. normal with Windows 10 the security of Windows Defender and Windows Firewall takes back control when Mcafee is removed.

do you use a VPN connection on this computer perhaps ?

maybe this is causing the problem since there is currently a bug that could effect your computer.

Microsoft is currently working on a fix for that........

does this help ?

[cyberdude]

hello,

i was reading that Microsoft is rolling out the fix i have talked in my previous message that prevented partial or complete internetconnection when a VPN was installed. even when it was not active in use.

it will come automatic per Windows Update and is releasenr.; KB4554364

this is fixnr. is for Windows version 1909/1903

maybe when you have received this update on your system your problem is fixed ?

[col37]

I have the same issue, contacted Mcafee via webchat and got disconnected! awaiting phone call which has not happened yet! These products cost money and are supposed to make our life easier and worry free, not block downloads that we need like my sons exam results! i have spent an hour on this with no resolution and it annoys me that others have had this issue with no fix in place. A simple question asking for our permission when trying to download is all it needs......

[karthikeyan_J]

Hi @Avinashkudva & @col37,

Please remove the WebAdvisor extension from all the browsers. Go to control panel and uninstall McAfee WebAdvisor from the list of programs. Once done restart you machine, install McAfee WebAdvisor using the below link.

How to download and install McAfee WebAdvisor

After installing, try downloading a file and please let us know if you are still facing the same issue

[col37]

Hi, I have tried uninstalling the Mcafee WedAdvisor from my system numerous times but it will not uninstall!

[col37]

Hi, I have tried uninstalling the Mcafee WedAdvisor from my system numerous times but it will not uninstall!

[mrtdg]

@karthikeyan_J

As soon as WebAdvisor is reinstalled all downloads on Chromium browsers are identified as a virus and blocked. This software is worthless. 

I spent nearly an hour on the phone with tech support trying to fix this. I was told to just uninstall WebAdvisor that seemed to fix it. BUT I discovered that Realtime scanning was temporarily disabled. When re-enabled all downloads are once again blocked.

It is a bug. All downloads are blocked (identified as virus) on Edge, Chrome, and Brave, but everything works in Opera and Firefox. So appears to be a bug in Chromium-based browsers.

I could write an app that blocks all downloads and declare 100% protection too. Such a garbage app and I am not happy. If I must disable protection every time I want to download something I effectively have no protection.