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MS outlook login with VPN active

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HI

Win 11 PC, MS Outlook 2016, BT internet.com email account. With VPN active on McAfee Live Safe  logging on email all is present and all correct at first. Then Intermittently the email client, Outlook, will 'drop' and I am invited to enter Outlook logon credentials which are not accepted and the only way to log back in is to disable the VPN. Has any other user had similar?

Thanks.

1 Solution

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Venkat_YM
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Message 2 of 2

Re: MS outlook login with VPN active

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Hi @TunesofGlory 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and help us with the few answers pertaining to the mentioned issue to help you further.

Kindly keep McAfee software and windows updates up to date to the latest version.

Remove any 3rd party anti-virus and VPN software's.

Have we tried on webmail or any other devices?

Do you happen to know any changes happened on the device and windows OS before the issue occurs?

was it working fine before the issue happened?

Have we checked with ISP for any changes have been taken place by them like stopping VPN for mail clients.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

 

 

View solution in original post

1 Reply
Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 2 of 2

Re: MS outlook login with VPN active

Jump to solution

Hi @TunesofGlory 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and help us with the few answers pertaining to the mentioned issue to help you further.

Kindly keep McAfee software and windows updates up to date to the latest version.

Remove any 3rd party anti-virus and VPN software's.

Have we tried on webmail or any other devices?

Do you happen to know any changes happened on the device and windows OS before the issue occurs?

was it working fine before the issue happened?

Have we checked with ISP for any changes have been taken place by them like stopping VPN for mail clients.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

 

 

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