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Laptop Screen Hangs at Starting Windows After Update to Total Protection

A couple of weeks ago or so I ran an update to McAfee Total Protection on my Windows 7 64 bit laptop. The update asked me to close the McAfee UI, which I did. The update seemed to go well. However, when I next started my laptop the screen would hang at Starting Windows. The laptop was still booting as the disk was flashing and the sound was produced that plays when the users icon appear for logon. But the screen was stuck at Starting Windows. I had to switch off. Tried again. Same result. Restoring from a backup taken just before the McAfee update, and all worked well. No problems. Again informed that my protection was out of date. So it appears that I am now unable to update McAfee. As a BTW I originally have Internet Total Security but was upgraded to Total Protection a long time ago. The monitor driver is Generic PnP Monitor on Mobile Intel(R) 4 Series Express Chipset Family. I have seen on the internet that clashes with any drivers could cause this issue. Suggestions appreciated.
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Re: Laptop Screen Hangs at Starting Windows After Update to Total Protection

I will tell you probably what support would first suggest.

1 Download and run the MVT Virtual  Technician program and see if it can fix your issue


2. Uninstall Mcafee fully as per link below and reinstall. Reboot after each part of the uninstall

How to remove McAfee

Before reinstall run the preinstall tool just to be sure ie after Mcafee fully removed

Preinstall Tool

Reinstall Mcafee

Of course rather than you trying this you can just call support and let them fix it. It is free.

Call McAfee support

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