I was able to replicate it using Right-Click scan on a hidden protected OS folder on the drive. That folder is "System Volume Information" and the scan crashed the program, stopping it.
McAfee Total Protection - 5 Devices
Engine Creation Date: 10/31/2021
Engine Version: 4606.0
Last update: 10/31/2021
-----Begin crash report sent to Microsoft-----
McAfee Cloud AV
10/31/2021 11:34 AM
Faulting Application Path: C:\Program Files\McAfee\MfeAV\MfeAVSvc.exe
Problem Event Name: APPCRASH
Application Name: MFEAvSvc.exe
Application Version: 126.96.36.199
Application Timestamp: 61564d61
Fault Module Name: combase.dll
Fault Module Version: 10.0.19041.1288
Fault Module Timestamp: 7e843d58
Exception Code: c0000005
Exception Offset: 00000000000bedc2
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000
Extra information about the problem
Bucket ID: 0bdd3021108dad0374fc3ea6a1864809 (1512152460285069321)
-----End crash report-----
Solved! Go to Solution.
I believe the case may now be closed.
I did a recent full scan several days ago with the latest update, and it no longer crashed anymore when scanning through the hidden System Volume Information folder.
It sure took around 7 to 8 hours due to HDD capacity of 1 TB (used 328 GB of 930 GB usable space)
Sorry for the inconvenience. Please perform the following steps and update us the outcome.
Please follow the below article to know about how to exclude files
Apologizes for the information. What we meant was to exclude all the files from system information folder and check the issue status. This is not a resolution, it is just to understand if this folder is the cause for the issue. If incase you have any concerns, feel free to reply to this post or alternatively contact our support team.
This is on Drive C: where Windows is installed on.
The System Volume Information folder is a protected OS folder, which can be shown via File Explorer Options, on the View tab in the Advanced Settings box, and selecting "Show hidden files, folders and drives" and unchecking "Hide protected operating system files (recommended)". Applied the settings to make it so.
Also, access is denied when I try to open the System Volume Information folder as it may be too dangerous as modification could lead to instability.
On scanning that folder, something within that folder is making the Virus Scan crash after 1 file scanned.
Faulting modules for McAfee Cloud AV: combase.dll or KERNELBASE.dll
Faulting app: MfeAVSvc.exe
Temporarily set Read permissions to the System Volume Information folder.
These are the files below that causes McAfee Cloud AV to crash and stop the scan (All files of type "System file").
Upon scanning it, it crashes.
C:\System Volume Information
Now I will disable the Read Permission on that folder.
I am posting this solely for information.
This is only happening to my own Desktop computer and not on my separate Laptop. Both are Windows 10 by the way.
It turns out the Virus Scan app is not friendly with restore points created by System Restore.
They recently did observations and collected error logs and crash dumps. I am waiting on the results.
It's only happening on my desktop computer. If they find it inconclusive, I may have to do an in-place upgrade on my computer, by downloading the latest Windows 10 Media Creation Tool, but to be on the safe side I need to uninstall McAfee Total Protection first before the in-place upgrade.
Technicians and moderators may post beyond this only if they have fixed my problem for the next update, or if they find it inconclusive.
To recap, McAfee Cloud AV crashes on a scan, full or otherwise, when it scans restore point files made by System Restore, found with the hidden and protected System Volume Information folder of the disk where Windows is installed on.
This may be my last post here.
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