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rainbow9
Level 7
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Message 1 of 15

False Positive - Not Fixed - After Mailing

McAfee Antivirus wrongly detects our product Face Crop Jet as a Virus.Please see attached screenshot.I have tried mailing the sample multiple times to **personal information omitted**

The response i get is 

Analysis ID: 11063373

File Name            Findings                       Detection                    Type         Extra
--------------------|------------------------------|----------------------------|------------|-----
face crop jet.exe   |inconclusive                  |                            |            |no  

Please help.

14 Replies

Re: False Positive - Not Fixed - After Mailing

Usually reply with what they see when they look at the file deeply in 3-5 days. If that time passed post back.

rainbow9
Level 7
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Message 3 of 15

Re: False Positive - Not Fixed - After Mailing

Its been like 2 weeks.Did not hear back.

Re: False Positive - Not Fixed - After Mailing

I will pass this onto the area who looks after such issues if they still accept emails from me.

rainbow9
Level 7
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Message 5 of 15

Re: False Positive - Not Fixed - After Mailing

Thanks

Re: False Positive - Not Fixed - After Mailing

@Allwyn_GI  No response for this user I even emailed the malware response group but maybe I am now not accepted to email them. Can you expedite this please.

Re: False Positive - Not Fixed - After Mailing

@rainbow9 

We request you to update McAfee and check if the issue still persists. We are unable to repro the issue in-house and it works fine. Also, kindly let us know the below details.

McAfee Version (Release name):
McAfee Engine Version: 
Face Crop Jet version:     (Also, mention whether it is Standard/Service version)


To provide the above details, kindly open McAfee, click on gear symbol - settings, tap About. Share the release name (example - 16.0.R36) and scroll down, you will see the engine version under McAfee VirusScan.  

Regards
Siva N

 

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
rainbow9
Level 7
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Message 8 of 15

Re: False Positive - Not Fixed - After Mailing

I can still reproduce the issue. Please find the requested details below 

 

McAfee Version (Release name):16.0.R36
McAfee Engine Version: 4551.0
Face Crop Jet version:     1.9.Standared edition.

The executable- Face Crop Jet.exe is flagged as virus.The MD5 Hash is : 4e0c014a5cc706a3ff3c1a6c84f42078

VirusTotal Link is https://www.virustotal.com/gui/file/6a9ecf0c70a117b617331305ae28d093113fe2441f8b2a37a25d8018459aec49...

rainbow9
Level 7
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Message 9 of 15

Re: False Positive - Not Fixed - After Mailing

Issue is still unresolved.

 

Re: False Positive - Not Fixed - After Mailing

Retried my contact see if that works

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