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TArnold1
Level 7
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Message 21 of 25

Re: Excel files will not open because live scan does not complete

Interesting.   I will try the same later today and advise status.

RoyJ
Level 7
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Message 22 of 25

Re: Excel files will not open because live scan does not complete

ok..note i am downloading using edge. Previously download would not complete even though file size was showing complete size...3k of 3k etc.  Closing edge made edge popup with an alert saying file downloading / are you sure.  File did appear in download folder but i found if you tried to open it...it would after a delay..but then would hang/whole PC would become unstable and excel process had to close to recover.  I had problem in august that resolved on laptop after I flattened/rebuilt it...and pc recovered before end of month.  Suspect fault was fixed and flattening laptop was a co-incidence.  At the time I had same issue with chrome as well as edge.  Just tried Chrome and also appears ok.

drwongjl
Level 8
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Message 23 of 25

Re: Excel files will not open because live scan does not complete

i decided to remove mcafee total protection and go for norton 360

will never subscribe mcafee service anymore

lousy product

TArnold1
Level 7
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Message 24 of 25

Re: Excel files will not open because live scan does not complete

Uninstalling and re-installing resolved the issue on the laptop that had displayed the problem (ref. my post yesterday).  The latest updates seem to have resolved the issue (for me, at least) .

Re: Excel files will not open because live scan does not complete

Hi @drwongjl 

We regret the inconvenience.

Our engineering team is still investigating and working as fast as to provide resolution to fix the issue. We will keep you posted as we receive the updates on the same.

Regards,
Sudharsanam G

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