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Downloading software

I am a new customer. I started downloading the antivirus software at around 12pm today, it is now 3.20pm and it has still not downloaded, just a box with a red dotted line going backwards and forwards saying 'we are processing your request'. I am assuming it has frozen, what should I do now? 

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Re: Downloading software

Hi @PMB,

Greetings from McAfee.

Please restart the pc and follow the steps in the knowledge article by clicking on the link below

installing McAfee


Krishnamanikandan KS

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