×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LostinFrance
Contributor
Message 1 of 3

Can,t install anti virus on laptop

Hi,

I am trying to install Mcafee anti virus on my laptop. it has windows 11 Home in S mode.

every time I run the exe file it prompts a window advising it cannot install on windows 10 in S mode.

any ideas how to fix this.

the same applies when I try to run the pre install tool.

2 Replies
cyberdude
Reliable Contributor
Reliable Contributor
Message 2 of 3

Re: Can,t install anti virus on laptop

hello,

as far as i know on a Windows 10/11 in S Mode, you can only download and use Apps form the Microsoft Store, you cannot install 3rd party software . .

however it should be possible to upgrade from Windows S mode to the normal Windows Home version.

after that you can use 3rd party software and also Mcafee

it is important that if you exit Windows S mode to the normal Windows Home version it is not possible to go back to Windows S mode.

Windows S mode comes with build in Windows Defender antivirus.

it is thought that using Windows S mode and only can use apps from Windows own app store you have a safe computer.

i found the following info in the Microsoft community and maybe this can be of help for you aswell;

Installing Mcafee on a Windows 10 S laptop - Microsoft Community

hope this helps you..............

greetings

cyberdude
Reliable Contributor
Reliable Contributor
Message 3 of 3

Re: Can,t install anti virus on laptop

in addition i would like to ask the following;

is it Mcafee Livesafe or Totalprotection that you are trying to install ?

it seems that there is in the Microsoft Store a Mcafee app called Mcafee Personal Security.

this app should run in Windows S mode and has a free version and paid version.

maybe the following info can be further help;

McAfee KB - McAfee system requirements for Windows, Mac, and Linux (TS102471)

from the above link scroll down the page to see the info for Windows S mode

and

McAfee KB - How to use McAfee Personal Security 2.x on Windows 10 S (TS102869)

hope this info helps anwering your question perhaps.

greetings

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community