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SandyPhipps
Level 7
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Message 1 of 6
‎01-28-2019 06:02 PM

Anti-Spam stopped working

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My Anit-spam just stopped working a couple days ago. I didn't change any setting in either Total Protection or Outlook. Emails just aren't being moved to the Anti-Spam folder any longer.

Any suggesions?

Outlook for Office 365 (Ver 16.0)
McAfee Total Protection Ver 16
Anti-Spam ver 18.8 - WIndows 10

1 person had this problem.
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1 Solution

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sanjay
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Message 6 of 6
‎03-27-2019 11:30 AM

Re: Anti-Spam stopped working

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Locking this thread. As the issue was resolved with 16.0.18 Refresh 1.

Note: Outlook and Thunderbird email clients are only supported with POP3 configuration. Details here: https://www.mcafee.com/consumer/en-us/store/m0/system_requirements.html

Cheers

Sanjay S

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GaneshR
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Message 2 of 6
‎01-29-2019 08:38 AM

Re: Anti-Spam stopped working

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Hi @SandyPhipps 

Please check whether you are able to find McAfee toolbar enabled in outlook. If not please go to File>Options>Add-ins>Manage and select disabled items under drop down.

Click on go and select add in MSKoladdin and select enable.

Click on COM add-ins under manage and select McAfee add-in and click on go. 

Regards

Ganesh Raju R

 

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SandyPhipps
Level 7
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Message 3 of 6
‎01-29-2019 01:55 PM

Re: Anti-Spam stopped working

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Thanks, but the Add-in is enabled and email is still not being filtered.

One email was filtered yesterday, but I have "Spam Protection Levels" set to "Restricted" in McAfee and none of the ones not being filtered are coming from anyone in my Friends List or re very large.

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sivasubramanian
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Message 4 of 6
‎01-30-2019 02:49 AM

Re: Anti-Spam stopped working

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@SandyPhipps 

Please run McAfee Virtual Technician and reboot the computer. Check whether it works. If you still have the issues, Reinstall McAfee and check the status.

Regards
Siva

 

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Caroleann22
Level 7
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Message 5 of 6
‎03-22-2019 11:47 PM

Re: Anti-Spam stopped working

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I had the exact same problem. All of a sudden a few days ago I started getting inundated with ridiculous quantities of spam email in my Inbox folder and nothing at all in the McAfee Anti-Spam folder. First, I opened Outlook and went to File/Options/add-ins to make sure McAfee Add-In was there. It was all good. Next I opened the McAfee Total Protection program. At the top I clicked on the "My Privacy" category tab. On that screen on the left hand side you'll see "Anti-Spam" with a choice to turn it on or off. It was turned off! I turned it on (it lights up a green dot to indicate it's on). You can also click on where it says Anti-Spam and it gives you a bunch of different settings you can adjust as well. Voila! It seems to be fixed! I'm not sure how it got turned off but it's back now.
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sanjay
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Message 6 of 6
‎03-27-2019 11:30 AM

Re: Anti-Spam stopped working

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Locking this thread. As the issue was resolved with 16.0.18 Refresh 1.

Note: Outlook and Thunderbird email clients are only supported with POP3 configuration. Details here: https://www.mcafee.com/consumer/en-us/store/m0/system_requirements.html

Cheers

Sanjay S

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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