Anti-Spam stopped working

[SandyPhipps]

My Anit-spam just stopped working a couple days ago. I didn't change any setting in either Total Protection or Outlook. Emails just aren't being moved to the Anti-Spam folder any longer.

Any suggesions?

Outlook for Office 365 (Ver 16.0)
McAfee Total Protection Ver 16
Anti-Spam ver 18.8 - WIndows 10

[GaneshR]

Hi @SandyPhipps 

Please check whether you are able to find McAfee toolbar enabled in outlook. If not please go to File>Options>Add-ins>Manage and select disabled items under drop down.

Click on go and select add in MSKoladdin and select enable.

Click on COM add-ins under manage and select McAfee add-in and click on go. 

Regards

Ganesh Raju R

[SandyPhipps]

Thanks, but the Add-in is enabled and email is still not being filtered.

One email was filtered yesterday, but I have "Spam Protection Levels" set to "Restricted" in McAfee and none of the ones not being filtered are coming from anyone in my Friends List or re very large.

[sivasubramanian]

@SandyPhipps 

Please run McAfee Virtual Technician and reboot the computer. Check whether it works. If you still have the issues, Reinstall McAfee and check the status.

Regards
Siva

[Caroleann22]

I had the exact same problem. All of a sudden a few days ago I started getting inundated with ridiculous quantities of spam email in my Inbox folder and nothing at all in the McAfee Anti-Spam folder. First, I opened Outlook and went to File/Options/add-ins to make sure McAfee Add-In was there. It was all good. Next I opened the McAfee Total Protection program. At the top I clicked on the "My Privacy" category tab. On that screen on the left hand side you'll see "Anti-Spam" with a choice to turn it on or off. It was turned off! I turned it on (it lights up a green dot to indicate it's on). You can also click on where it says Anti-Spam and it gives you a bunch of different settings you can adjust as well. Voila! It seems to be fixed! I'm not sure how it got turned off but it's back now.

[sanjay · Accepted solution]

Locking this thread. As the issue was resolved with 16.0.18 Refresh 1.

Note: Outlook and Thunderbird email clients are only supported with POP3 configuration. Details here: https://www.mcafee.com/consumer/en-us/store/m0/system_requirements.html

Cheers

Sanjay S