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Fredrik88
Contributor
Message 1 of 2
‎06-28-2021 02:51 PM

Återbetalning

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Hej!

Jag vill säga upp min prenumeration och få min betalning återbetalad. Mitt fakturakvitto är CS2774086750.

Mvh Fredrik

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kamen_uzunov
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Message 2 of 2
‎06-29-2021 01:47 AM

Re: Återbetalning

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Hej @Fredrik88,

 

Tack för att du kontaktat McAfee Community!

Såvitt jag förstår vill du få en återbetalning för din automatiskt förnyade produkt.

Jag skulle vilja förklara att tjänsten för automatisk förnyelse kallas för Always on Protection och blir föraktiverad när man betalar för första gången till oss eller en återförsäljare. Det står om den i slutanvändaravtalet, som man samtycker med, samt i själva betalningsformuläret. Jag vill också notera att prenumerationen kommer att förlängas till produktens ordinarie pris och vi skickar vanligtvis ett påminnelsemail två månader innan prenumerationen löper ut. Tjänsten blev införd då majoriteten av våra kunder föredrog att ha en funktion för automatisk förnyelse, så att de inte plötsligt blir oskyddade ifall de glömmer förnya själva. Du kan läsa mer om detta här: http://se.mcafee.com/root/alwaysOn.aspgv

Vi skulle gärna hjälpa dig att få pengarna tillbaka. Vänligen kontakta oss igen via telefon (på 08 57929004) eller chatt på: http://service.mcafee.com från måndag till fredag mellan 09:00 - 18:00.

 

Med vänliga hälsningar,

McAfee Kundtjänst

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kamen_uzunov
Moderator
Moderator
Message 2 of 2
‎06-29-2021 01:47 AM

Re: Återbetalning

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Hej @Fredrik88,

 

Tack för att du kontaktat McAfee Community!

Såvitt jag förstår vill du få en återbetalning för din automatiskt förnyade produkt.

Jag skulle vilja förklara att tjänsten för automatisk förnyelse kallas för Always on Protection och blir föraktiverad när man betalar för första gången till oss eller en återförsäljare. Det står om den i slutanvändaravtalet, som man samtycker med, samt i själva betalningsformuläret. Jag vill också notera att prenumerationen kommer att förlängas till produktens ordinarie pris och vi skickar vanligtvis ett påminnelsemail två månader innan prenumerationen löper ut. Tjänsten blev införd då majoriteten av våra kunder föredrog att ha en funktion för automatisk förnyelse, så att de inte plötsligt blir oskyddade ifall de glömmer förnya själva. Du kan läsa mer om detta här: http://se.mcafee.com/root/alwaysOn.aspgv

Vi skulle gärna hjälpa dig att få pengarna tillbaka. Vänligen kontakta oss igen via telefon (på 08 57929004) eller chatt på: http://service.mcafee.com från måndag till fredag mellan 09:00 - 18:00.

 

Med vänliga hälsningar,

McAfee Kundtjänst

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