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Gema18
Contributor
Mensaje 1 de 2
‎03-11-2018 11:54 AM

virus

Buenas noches queria comentar mi problema por si a alguien le ha ocurrido algo similar y me puede ayudar, tras un escaneo el mcafee me indica que ha encontrado dos amenazas y que no puede hacer nada, el programa se quedó bloqueado y me ha dejado de funcionar, por el nombre de uno de los virus tiene que ver con "online update" un adware y supuesto programa microleave que tenia al parecer tenia instalado.

Tras trastear en internet consigo ver que aunque no tengo el programa en la lista de programas instalados, si lo tengo en la dentro de archivos de programa 86, al no figurar en la lista no le podia desistalar.

Tras intentos fallidos de desistalar he decidido cargar windows 10 de nuevo, y en teoria ya no esta y he podido volver a instalar el antivirus, en teoria funciona y está limpio, pero en un par de ocasiones el ordenador me dice   que no tiene recursos; otra vez en internet buscando el error me dice que eso pasa cuando hay virus.....

Si alguien me puede ayudar lo agradeceria pues el horario de asistencia hasta las 6 no casa con mi trabajo.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 2 de 2
‎03-16-2018 09:31 AM

Re: virus

Hola,

Veo que usted ya he contactado nuestro soporte y su incidencia ha sido resulta. Si necesita más ayuda de nosotros no dude en contactarnos de nuevo.

Atentamente,

Soporte de McAfee

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