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AnneK
Level 7
Informe de contenido inapropiado
Mensaje 1 de 2
‎06-30-2018 05:59 AM

renovacion incompleta?

Acabo de renovar mi suscripcion pero en mi cuenta sigue apareciendo el mensaje que caduca dentro de 1 día. Tengo que hacer algo?

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1 RESPUESTA 1
Former Member
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Informe de contenido inapropiado
Mensaje 2 de 2
‎07-03-2018 08:19 AM

Re: renovacion incompleta?

1. Ejecute la herramienta SubDbFix :

http://download.mcafee.com/molbin/iss-loc/mmi/en-us/8.7.7067/1/SubDBFix.exe

 

Allí tiene que poner sus datos de la cuenta – el correo y la contraseña y después elegir el producto que ha comparado. Esta herramienta va a modificar el registro que ha fallado. Al final tiene que reiniciar el equipo y compruebar si el problema esta resuelto.

 

Si el problema persiste sigue los pasos abajo:

 

2. Desinstalar el producto o los archivos restantes de McAfee utilizando la herramienta MCPR.exe.La tiene que descargar desde:

 

http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

 

- Guarde la herramienta en el escritorio y ejecútela a continuación.

- Al terminar el proceso, por favor, reinicie su equipo.

 

 

3. Instalar el producto McAfee:

 

- Vaya a Mi cuenta en la página es.mcafee.com

- Introduzca el correo electrónico de la cuenta y la contraseña correspondiente de McAfee, y haga clic en Iniciar sesión. (En caso de que no se acuerda de la contraseña, pinche sobre la opción ¨Ha olvidado su contraseña¨ y a su correo electrónico recibirá un enlace para restablecerla).

- Accediendo en su cuenta puede aparecerle una ventanita con el nombre “Agregar un dispositivo”. Debajo de los iconos de los dispositivos puede ver el botón “Descargar”. Tiene que pinchar en este botón para iniciar la descarga.

- Si no le aparece la ventanita “Agregar un dispositivo”, esto significa que Ud. ha entrado directamente en la pagina principal de su cuenta. En este caso tiene que situar el puntero del ratón encima de la opción “Mi Cuenta” que se encuentra arriba a la derecha al lado del carrito de compra y entre las opciones de abajo debe seleccionar “Suscripciones”. Después debe pinchar en el botón rojo “Descargar” al lado de su producto.

- Siga las instrucciones que aparezcan en pantalla para completar la descarga e instalación del producto McAfee (aceptar contrato, click en el botón “Descargar”, click en ejecutar, si le pide nuevamente click en ejecutar).

 

 

Si el problema persiste, por favor, no dude en ponerse en contacto nosotros. Quedamos a su disposición de Lunes a Viernes ; de 09.00 a 18.00.

 

Teléfono: 901 120 175

Chat : http://service.mcafee.com

 

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