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Janylav
Contributor
Mensaje 1 de 2
‎12-06-2018 09:50 AM

reembolso de producto

Ayer quise renovar un producto mcafee que venia con mi computador nuevo, solo dura 30 dias asi que ya solo me quedaban 5 dias. El producto es Mcafee Live Safe puse renovar al mensaje que me aparecio en la pantalla, luego me llevo a la pagina donde se compra, lo pague y resulta que luego de pagar me lleva al link de descarga del producto pagado. Al instalarlo me di cuenta que el producto instalado es el Mcafee Security Scan Plus y el que supuestamete habia comprado (Live Safe), sigue estando a punto de caducar. 

Por lo tanto quiero la devolucion de mi dinero, no se me renovo el producto que ya venia en mi computador. El que me entregaron a cambio no cumple con las expectativas del producto. 

No se como contactar a servicio al cliente, por que no hay un mail de contacto, el telefono correspondiente a mi pais (chile), esta malo y al buscar por internet pero la empresa representante INTEL TECNOLOGIA CHILE S.A. tiene un telefono de contacto el cual es imposible hablar con alguien, piden un numero de anexo el cual claramente no lo conozco. 

Favor que alguien me diga que hacer. 

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Mensaje 2 de 2
‎12-10-2018 05:22 AM

Re: reembolso de producto

Estimado cliente como puedo ver usted se pudo en contacto con nosotros y la incidencia se resolvio.

 

Nos puede contactar de Lunes a Viernes ; de 09.00 a 18.00.

Teléfono: 901 120 175

Chat : http://service.mcafee.com

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