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Angeles_pelaez8
Contributor
Mensaje 1 de 2
‎12-21-2022 09:21 AM

cobro indebido

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Buenas tardes

me han hecho un cobro indebido de la compañia McAfee de 89.95 euros en el dia 25 del mes de septiembre de 2022  , y no entendemos este cobro cuando no pusimos renovación automática en el contrato, de hecho, en nuestra cuenta de Mcafee no aparece como renovado, entendemos que se debe a un error de vuestra parte.

por favor pedimos la devolución de dicho importe y saber a que es debido este cobro. lo antes posible

 

esperamos su respuesta.

atentamente 

angeles 

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Edward_Franso
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Moderator
Mensaje 2 de 2
‎12-21-2022 12:35 PM

Re: cobro indebido

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Hola @Angeles_pelaez8 

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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Edward_Franso
Moderator
Moderator
Mensaje 2 de 2
‎12-21-2022 12:35 PM

Re: cobro indebido

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Hola @Angeles_pelaez8 

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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