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camilamaroon
Contributor
Mensaje 1 de 3
‎08-03-2023 06:01 PM

Solicitud Reembolso

Hola, 

Desde hace un mes que estoy intentando por todos los medios posibles la anulación y reembolso de la compra del antivirus, no lo necesito, no lo ocupo, he intentado llamando desde todos los teléfonos celulares y fijos al numero ya que según su pagina web "Los reembolsos se proporcionan a través del Servicio de atención al cliente de McAfee" como es posible que su único medio de comunicación sea por teléfono y que este no funcione?. Por lo que he visto en este foro no soy a la única que le ha pasado esto, ni siquiera es problema de los operadores del servicio técnico de Chile, si no que de todos los países (?). Me huele a intencional para que las personas se resignen de intentar devolución y que ustedes se queden con su dinero.

Si no dan respuesta de mi solicitud tomaré acciones legales, ya que no es posible que actúen de esta manera frente a sus clientes, sin responder a la política de devolución y reembolso, el valor de la renovación fluctúa entre 60usd, un precio no menor en estos tiempos de crisis y que no todo el mundo está dispuesto a pagar. 

2 personas se han encontrado con este problema.
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Nagesh_G
Moderator
Moderator
Mensaje 2 de 3
‎08-03-2023 07:13 PM

Re: Solicitud Reembolso

Hola @camilamaroon  ,


Lamentamos sinceramente las molestias ocasionadas, le he enviado un mensaje personal. Vuelva a proporcionar los detalles solicitados para ayudarlo más.


Gracias,
nagesh g

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Basti395
Contributor
Mensaje 3 de 3
‎08-09-2023 11:54 AM

Re: Solicitud Reembolso

Tuviste solución?

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