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ericat2010
Contributor
Mensaje 1 de 2
‎08-18-2022 10:00 AM

SOLICITUD DE REEMBOLSO

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Buen día. Soy de Chile y el pasado 12 de agosto descontaron de mi tarjeta de crédito $23.990, por renovación automática del antivirus. Esto, no lo solicité ni autoricé. Se supone que la licencia que compré el año pasado por antivirus, caduca el 11 de septiembre de este año y no iba a renovar el servicio.  Necesito el rembolso del cobro automático. He llamado al número de atención al cliente que figura en la página y no se puede acceder. Tampoco existe acceso algún chat o entrega de informaciones, referente a este tema en específico. Urge pronta respuesta  y concreción del reembolso. Gracias. Tengan buen día.

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Edward_Franso
Moderator
Moderator
Mensaje 2 de 2
‎08-18-2022 11:23 AM

Re: SOLICITUD DE REEMBOLSO

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Hola @ericat2010 

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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Edward_Franso
Moderator
Moderator
Mensaje 2 de 2
‎08-18-2022 11:23 AM

Re: SOLICITUD DE REEMBOLSO

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Hola @ericat2010 

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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